Exchange & Refund Policy

Thank you for shopping with Preloved Things. We appreciate your trust in our online clothing store. Please read our return and exchange policy carefully.

Refund:

In the event that you receive a damaged or defective item, we offer exchanges within the same price range from our new stock. Refunds are not available under this circumstance. 

Returns:

Unfortunately, we do not accept returns on any purchased items since they are thrifted articles. All sales are final. We take pride in providing detailed product descriptions, measurements, and high-quality images to help you make informed decisions before making a purchase. If you have any questions or concerns about a product, please contact on our Instagram handle @preloveddthings_ before placing your order.

Exchanges:

At this time, we do not offer exchanges for any items. To ensure you receive the correct size or style, please refer to the measurements mentioned on each article and product descriptions.

• Exchanges will only be permitted for items identified as defective, and the error must be attributable to our dispatch team.
• Please ensure that the item is returned in its original condition, unworn, and with all tags attached.
• We reserve the right to refuse an exchange if the item is found to be in a condition inconsistent with our policy.

 If you have specific questions about a product, feel free to reach out to our Instagram @preloveddthings_.

Contact Us:

If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at preloveddthings@gmail.com. We are here to assist you and ensure your shopping experience with us is enjoyable.

Thank you for choosing Preloved Things.